Privacy Policy

Hotel Alisa, located at Mariánskolázeňská 301/1, 360 01 Karlovy Vary, Company ID: 252 09 639 (hereinafter referred to as “the hotel”), is committed to protecting the personal data of its guests in accordance with applicable legal regulations, particularly Regulation (EU) 2016/679 (GDPR).

1. What Personal Data We Process

When you make a reservation, request services, or otherwise communicate with us, we may process the following personal data:

  • Full name

  • Contact details (email, phone number)

  • Address (for invoicing purposes)

  • Stay information (dates, number of guests, room type)

  • Special requests (e.g. allergies, dietary needs)

  • Payment information (only when necessary and securely handled)

2. Purpose of Processing

We process your data for the following purposes:

  • Handling your reservation and providing accommodation services

  • Fulfilling legal obligations (e.g. reporting to foreign police)

  • Communicating with guests about their stay

  • Ensuring the safety of our guests and hotel property

  • Improving the quality of our services

3. Who Has Access to Your Data

Your data is accessed only by authorized hotel personnel and, where necessary, by providers of IT and reservation systems with whom we have data processing agreements in place. We do not share your data with third parties without your explicit consent, unless required by law.

4. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal regulations.

5. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (if data is no longer needed or processed unlawfully)

  • Restrict processing

  • Object to processing

  • Data portability

You can exercise your rights by emailing us at reception@hotelalisa.cz or calling us at +420 353 226 995.

6. Data Security

We protect your data using appropriate technical and organizational measures to prevent loss, misuse, or unauthorized access.

7. Contact

If you have any questions regarding the processing of your personal data, please contact us:

Hotel Alisa
Mariánskolázeňská 301/1
360 01 Karlovy Vary
Email: reception@hotelalisa.cz
Phone: +420 353 226 995